Privacy Policy

Privacy Policy (for Customers & Suppliers) – in line with European General Data Protection Regulations (GDPR)

This Privacy Notice sets out what personal data we hold about our customers and suppliers and how we collect and use it.

What type of personal data do we hold about you?

We collect and process personal data about you when you interact with us and our products and when you purchase goods and services from us, or provide us with goods and services.
The personal data we process includes:

  • Your name
  • Your address, email address and/or phone number
  • Your Job Title
  • Your payment and delivery details, including billing and delivery addresses and bank details
  • And/or any other information you provide

Why do we hold your personal data and on what legal grounds?

We process the personal data listed about for the following purposes:

  • As required to establish and fulfil a contract with you, for example, if you make a purchase from us or enter into an agreement to provide or receive services.  This may include verifying your identity, taking payments, communicating with you, providing customer services and arranging the delivery or other provision of products or services.  We require this information in order to enter into a contract with you and are unable to do so without it.
  • To inform you from time to time about new products and Perceptron events (e.g. the Perceptron Users’ Meeting or our presence at major European exhibitions) that we think are of interest for you because you have registered for our Newsletter or have informed us that you wish to receive such information.
  • To comply with applicable law and regulation.
  • In accordance with our legitimate interests in protecting Perceptron’s legitimate business interests and legal rights, including but not limited to, use in connection with legal claims, compliance, regulatory and investigative purposes (including disclosure or such information in connection with legal process or litigation).  We may also use your information to invite you to take part in surveys, such as customer satisfaction surveys for the purpose of monitoring and improving quality

Who do we share your personal data with?

We do not sell your information to anyone and only pass it to our trusted partners and service providers who work with us to run our business.

How long will we keep your personal data?

We will not keep your personal data for longer than we need it for our legitimate purposes.  We are required to retain certain information as required by law or for as long as is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions.

Where will we keep your personal data?

The personal data that we collect from European customers and suppliers during business transactions is stored by Perceptron GmbH in Munich, Germany. Data shared via our website may also be transferred to, and stored outside the European Economic Area (“EEA”).  It may also be processed by staff of our global headquarters, Perceptron Inc., in Plymouth, Michigan, USA, who are bound by an formal commitment to secrecy.

Your rights

You have a number of legal rights relating to your personal data, which are outlined here:

  • The right to make a subject access request. This enables you to receive certain information about how we use your personal data, as well as to receive a copy of it and to check that we are lawfully processing it.
  • The right to request that we correct incomplete or inaccurate personal data that we hold about you.
  • The right to request that we delete or remove personal data that we hold about you where there is no good reason for us continuing to process it.  You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below).
  • The right to object to our processing your personal data where we are relying on our legitimate interest (or those of a third party), where we cannot show a compelling reason to continue the processing.
  • The right to request that we restrict our processing of your personal data.  This enables you to ask us to suspend the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it.
  • The right to request that we transfer your personal data to you or to another party, in a structured format.  This right applies in respect of data that you have provided where our legal ground for using the data is that it is necessary for the performance of a contract or that you have consented to us using it (this is known as the right to “data portability”).

 If you would like to exercise any of the above rights, please contact info@perceptron.com.  Note that these rights are not absolute and, in some circumstances, we may be entitled to refuse some or all of your request.

If you have any questions or concerns about how your personal data is being used by us, you can contact us at info@perceptron.com.

Use and protection of any personal data you give us when you use the website

The website www.perceptron.com is hosted by:

A2 Hosting, Inc.
2000 Hogback Rd #6
Ann Arbor, MI 48105
U.S.A.

Perceptron is committed to ensuring that your privacy is protected.  Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Perceptron may change this policy from time to time by updating this page.  You should check this page from time to time to ensure that you are happy with any changes.  This policy is effective from 1st May 2018.

What we collect

For the purpose of downloading product brochures, we are asking you to provide the following details:

  • Name
  • Contact information
  • Company

For the purpose of using our feedback form on the website, we are asking you to provide the following details:

  • Name
  • Contact information
  • Nature of your feedback (general comment, service request, problem report, request to be contacted)

What we do with the information we gather

For registered website visitors from Europe, we will use the information provided to contact you only if you tell us that you wish to be contacted, or to offer you our assistance in case of issues with your download.

How we use cookies

To make this site work properly, we sometimes place small data files called cookies on your device.  Most big websites do this too. A cookie is a small text file that a website saves on your computer or mobile devise when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another. We use traffic log cookies to identify which pages are being used.  This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.  We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us to provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.  A cookie in no way gives us access to your computer or any information about you, other than the data you chose to share with us. You can control cookies and/or delete cookies as you wish – for details, see aboutcookies.org.  You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed.  If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

Links to other websites

Our website may contain links to other websites of interest, or to tools like Google Maps.  However, once you used these links to leave our site, you should note that we do not have any control over that other website.  Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.  You should exercise caution and look at the privacy statement applicable to the website in question.